You are more than welcome to return the parcel to us via your own means, however we recommend opting for a Tracked method of postage when doing so, just for your peace of mind. We will reimburse the difference up to the value of £9.95

As soon as we have received your return, we will notify you via email and carry out all necessary actions. Please note whilst we strive to process all returns as quickly as possible on arrival, this could take up to 10 working days. Returns are processed in date order and so there is no way to locate or identify an individual return until this is processed by the Returns Team and scanned into the system. Once the return is processed and refund issued, you will be notified by email directly from our Returns Team.

Wrong colour, too long or simply unsuitable? Returning your HERDREAMWIG order to us is super easy. Simply head to our Returns Portal to begin your return, package your parcel back up and choose your label option (print at home/in store) - before sending the parcel back to our HQ for a refund.

We do not offer exchanges; however, items can be returned to HERDREAMWIG within 14 days for a refund with the exception of our Hair Care Products. Hair Wigs/Extensions must be unopened and unworn to qualify for a return. In order for a return to be authorised, Hair Extensions must be fully intact, with all original hygiene netting and tags fully intact.

We do not accept exchanges. Any unwanted items, as long as they adhere to our Returns Policy, will be refunded back to your original payment method - minus the original postage cost.

Returns can be rejected for a number of reasons, however the most common reason is that your product has been opened/tampered with and therefore doesn’t adhere to our Returns Policy in relation to hygiene. Any item that has been visibly opened or tried on will become void, and will be returned to the customer in due course.